Verify Before You Act
Be cautious of anyone claiming to represent Genrae who creates urgency, asks you to bypass normal verification, changes payment instructions unexpectedly, or requests sensitive information through an unusual channel.
If you receive suspicious instructions involving Genrae, a Genrae-affiliated transaction, a lender, a title company, a wire transfer, credentials, or personal information, stop and verify through a known, trusted contact method before taking action.
Genrae Will Not Ask You To
- Send funds to a new account based only on an email, text message, social-media message, or phone call.
- Share passwords, one-time passcodes, authenticator codes, or full Social Security numbers through ordinary email.
- Move funds to a secure account to prevent fraud.
- Ignore your lender, title company, attorney, financial advisor, or closing agent.
- Install remote-access software so someone can control your device.
Common Warning Signs
- A sender domain, link, invoice, phone number, or wire instruction that is slightly different from what you expected.
- Urgent language claiming that a closing, investment, account, or payment will fail unless you act immediately.
- Requests to keep a transaction secret from advisors, family members, lenders, attorneys, title companies, or compliance personnel.
- Unexpected document links, QR codes, attachments, or login pages.
- Messages from social-media accounts or messaging apps claiming to offer Genrae investments, jobs, discounts, loans, or special access.
Protect Yourself
- Confirm wire instructions by calling a known phone number, not a number supplied in a suspicious message.
- Use strong unique passwords and multifactor authentication.
- Type website addresses directly or use trusted bookmarks instead of clicking unexpected links.
- Review email domains, URLs, and attachment names carefully.
- Keep operating systems, browsers, password managers, and security software updated.
- Report suspected fraud quickly to your financial institution, title company, lender, law enforcement, and any other relevant party.
Reporting Suspicious Activity
If you believe someone is impersonating Genrae or misusing Genrae's name, contact Genrae at legal@genrae.com. Include the suspicious email, URL, phone number, social-media account, document, payment instruction, or other details if it is safe to do so.
You may also report fraud to government resources such as the Federal Trade Commission at reportfraud.ftc.gov and the FBI Internet Crime Complaint Center at ic3.gov.
No Security Guarantee
Genrae uses safeguards designed to protect information and systems, but no email, website, network, or electronic communication method can be guaranteed fully secure. Independent verification remains essential.